top of page

Terms and Conditions

This website (Site) is operated by ClaimsCo Pty Ltd (ACN: 648 518 165; AFSL: 530925) (“ClaimsCo") (herein referred to as Rebuild Relief). It is available at: rebuildrelief.com.au and may be available through other addresses or channels.

 

Consent: By accessing and/or using our Site, you agree to these Terms of use and our Privacy Policy (available on our Site) (Terms). Please read these Terms carefully and immediately cease using our Site if you do not agree to them.

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice.

Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

 

Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

  1. anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights; 

  2. using our Site to defame, harass, threaten, menace or offend any person;

  3. interfering with any user using our Site; 

  4. tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses, or piracy or programming routines that may damage or interfere with our Site; 

  5. using our Site to send unsolicited email messages; or 

  6. facilitating or assisting a third party to do any of the above acts. 

Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business.

Information: The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives, or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

Intellectual Property rights: Unless otherwise indicated, we own or license all rights, title, and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title, or interest in relation to our Site or the Content. You must not:

  1. copy or use, in whole or in part, any Content; 

  2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate any Content to any third party; or 

  3. breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content. 

User Content: You may be permitted to post, upload, publish, submit, or transmit relevant information and content (User Content) on our Site. By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise such User Content on, through, or by means of our Site.

You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:

  1. you are either the sole and exclusive owner of all User Content or you have all rights, licenses, consents, and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and

  2. neither the User Content nor the posting, uploading, publication, submission, or transmission of the User Content or our use of the User Content on, through, or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. 

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

Third party sites: Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.

 

Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

 

Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

  1. they are complete, accurate, reliable, up-to-date and suitable for any particular purpose; 

  2. access will be uninterrupted, error-free or free from viruses; or 

  3. our Site will be secure. 

You read, use and act on our Site and the Content at your own risk.

Excess cover: Up to a maximum of $600 of the customers excess will be covered by the company deducted from the Service
Fee or the recommended repairer’s contract price, by the Company.

No Win, No Fee: If the Customer’s Claim is not approved by the insurer at the finalisation of the Claim, the Company will NOT charge a Fee for the Services provided. In the event that the Customer has a partial settlement offer from their insurer before engaging the Company’s services and if the Company is unsuccessful in increasing the inclusions or value of the claim, or if the claim is not accepted by the insurer, the Company will not charge a service fee. This is in line with the Company’s Conditional ‘No Win, No Fee’ policy. If the Customer terminates before completion of the claims lodgement stage but before the insurer determines the claim amount a partial Service Fee will apply as per the termination policy.

Success Rate: Between June 2022 and July 2023, we achieved a success rate of 96% for our clients - data attributed to Rebuild Relief claims
managed on a won vs loss scenario and past performance is not indicative of future performance.

Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage, or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete, or out-of-date.

 

Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

 

Termination: These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

Meditation before litigation:

Severance: If a provision of these Terms is held to be void, invalid, illegal, or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

 

Jurisdiction: Your use of our Site and these Terms are governed by the laws of QLD, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in QLD and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

Referral Program Terms and Conditions

 

The Referral Program ("Program") is a collaborative initiative between Rebuild Relief ("Company") and software of Referral Factory, aimed at rewarding customers for referring new individuals to Rebuild Relief.

 

Participation in the Program is open to all current customers of Rebuild Relief who meet the eligibility criteria outlined below.

 

Eligibility

a. To participate in the Program, customers must be at least 18 years of age and have an active insurance claim under management with Rebuild Relief.

b. Employees of Rebuild Relief and their immediate family members are excluded from participating in the Program.

c. Referrers may refer a personal friend, family member, acquaintance or colleague (“Referred Individual”) to Rebuild Relief. Referrers are prohibited from referring individuals who are unknown to them.

d. The Referred Individual must be a new and a first-time client of Rebuild Relief and must not be a current or existing client. They may also be a previous client, whose claim was not settled.

e. The Referred Individual must sign up to Rebuild Relief’s services by completing the Engagement documentation to allow Rebuild Relief to manage an eligible insurance Claim. An eligible insurance claim is one that Rebuild Relief is willing, able and elects to take on the management services of. 

f. Referrals from any single Referrer are limited to ten (10) Referred Individuals.

 

Referral Process

a. Participants can refer individuals to Rebuild Relief by sharing their unique referral link provided by Referral Factory.

b. Referred individuals must use the provided referral link to make a qualifying purchase with Rebuild Relief to be eligible for the reward.

 

Qualifying Referral

a. A qualifying referral is defined as a referral engaging Rebuild Relief to manage an eligible insurance claim.

b. The referred individual must complete the Engagement documentation to allow Rebuild Relief (or associated parties) to manage an eligible Insurance Claim. The claim must not be subsequently cancelled or retracted.

 

Reward

a. Customers who successfully refer a new individual who meets the qualifying criteria will receive a $200 gift card as a reward.

b. The reward will be issued within 30-90 days of the referred individual's qualifying Engagement.

c. The gift card will be provided to the email address associated with the referring customer's Rebuild Relief account either electronically or via mail to the referring customer’s postal address.

 

Referral Limits

a. There is a maximum limit of ten (10) referrals a customer can refer.

b. Each referred individual must be a new customer/ client to Rebuild Relief and should not have an existing claim under management.

 

Termination and Changes

a. Rebuild Relief reserves the right to modify or terminate the Program at any time, without prior notice in accordance with applicable laws and regulations.

b. Any changes to the Program will be communicated through Rebuild Relief's official communication channels.

 

Compliance

a. Participants must comply with these terms and conditions as well as any applicable laws and regulations.

b. Fraudulent or dishonest activities will result in disqualification from the Program.

 

Data Privacy

Rebuild Relief will handle all personal data in accordance with its Privacy Policy and relevant data protection laws.

Privacy Considerations 

Any sharing of client information would need to comply with privacy laws, such as the Privacy Act 1988, and clients may need to consent to their information being shared.


Consent

By referring an individual to Rebuild Relief, participants confirm they have obtained consent from the referred individual to share their contact information for the purposes of this Program.

 

Disputes

Any disputes arising from the Program will be resolved at Rebuild Relief's sole discretion.

Dispute Resolutions


The company will investigate to the best of its ability any disputes that arise through the following processes: initial internal review; escalation to the relevant department; and escalation to the relevant government/ state authorities.
 

Furthermore, we have an internal dispute resolution process in place to resolve any expressed dissatisfaction, concerns or complaints you may have, quickly and fairly. Where appropriate, we also make the process accessible for clients with disabilities or language difficulties.

Any dissatisfaction, concerns or complaints should be directed to the Complaints Officer either by:
 

  • Email: info@rebuildrelief.com.au;

  • In writing: PO BOX 3630, Helensvale Town Centre QLD 4212;

  • By telephone: 1800 953 644; or

  • To your Claims Handling Officer for escalation to the Complaints Officer.


Your expressed notice should specify the nature of the dissatisfaction, concerns or complaints, including all relevant details, as well as your desired outcome and how this may occur.

 

Compliance

The Complaints Officer will, on receipt of your expressed dissatisfaction, concerns or complaints
 

a. Provide a written acknowledgment of your issues, concerns or complaints and indicate a timeframe in which Rebuild Relief will formally respond to your complaint.

b. Consider and investigate the circumstances of your dissatisfaction, concerns or complaints which may also involve communicating directly with you.

c.  Notify you in writing of our decision, including reasons for the decision and any potential remedies, within thirty (30) days from receipt of your dissatisfaction, concern or complaint.

d. If your dissatisfaction, concerns or complaints is not resolved within thirty (30) days, the Complaints Officer will inform you in writing of the reasons for the delay.

 

Governing Law

These terms and conditions are governed by the laws of your state in Australia.

By participating in the Referral Program, participants agree to these terms and conditions and acknowledge that decisions made by Rebuild Relief are final and binding, in accordance with consumer rights, under the Australian Consumer Law.
 

For any questions and notices, please contact us at:

Claimsco Pty Ltd (ACN: 648 518 165; AFSL: 530925) (“ClaimsCo”) trading as Rebuild Relief

 

Postal Address: PO Box, 3630 Helensvale Town Centre, QLD 4212

 

Email: info@rebuildrelief.com.au

 

Phone: 1800 953 644

bottom of page