December Promotion Terms and Conditions

Terms and Conditions

Offers are only applicable to customers on the following  terms:

 

Promotion Validity:

Promotions are valid from 12:00 am on  02/12/202,4 to 11:59 pm on 15/12/2024.
Your engagement letter must be signed and returned to Rebuild Relief, and your claim lodged by 5:00pm on the 21/12/2024 

* You must be contactable after signing the engagement letter to assist with the finalisation of the claim lodgment.

Eligibility:

Customers must meet all criteria as outlined in the product disclosure statement (PDS) to qualify.

Double Excess Coverage is available for eligible clients that are insured at the date of loss.
The $1,000 Home Upgrade credit is redeemable exclusively through our recommended repairer.

Charity donations will be made to registered charities within 30 days of completion of this promotion, with proof of donations at written request.
Gift cards are subject to the elected retailer's terms and conditions, cannot be exchanged for cash and will be distributed within 30 days of the completion of this promotion.

Limitations:

Promotions are non-transferable and cannot be combined with other offers.

Excess Coverage is capped at $1,200.

The $1,000 Home Upgrade credit applies only to materials or improvements designated by the recommended repairer.

General Conditions:

The company reserves the right to amend or withdraw these offers without notice.

Participation in these offers constitutes acceptance of the terms and conditions.

General Terms and Conditions also apply, link: https://www.rebuildrelief.com.au/terms-conditions 

AFSL Compliance:

This material has been prepared by ClaimsCo, holder of Australian Financial Services Licence (AFSL) 530925. Before proceeding, consider whether the products or promotions are appropriate for your needs.

Disclaimers:

Any tax implications are the responsibility of the participant.
Gift cards and charitable donations may be subject to the availability and processing timelines of the Retailer or Charity elected.

Definitions:

“$1,000 Home Upgrade Credit” means materials or improvements designated by the recommended repairer.

“recommended repairer” means a repairer recommended by the Company, engaged to undertake the repair works in relation to the claim.

“Company” means ClaimsCo Pty Ltd trading as Rebuild Relief. 

“the Customer” means the policy holder or authorised party to the policy holder. 

“the Claim” means the insurance claim and process.

“the Services” means the provision by the Company to the Customer of representation of the Customer’s interests and providing the Customer with management services pertaining to the Customer’s insurance claim(s) with the Customer’s insurer(s). 

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Disputes​​

Any disputes arising from the Program will be resolved at Rebuild Relief's sole discretion

Dispute Resolutions
The company will investigate to the best of its ability any disputes that arise through the following processes: initial internal review; escalation to the relevant department; and escalation to the relevant government/ state authorities.
 

Furthermore, we have an internal dispute resolution process in place to resolve any expressed dissatisfaction, concerns or complaints you may have, quickly and fairly. Where appropriate, we also make the process accessible for clients with disabilities or language difficulties.

Any dissatisfaction, concerns or complaints should be directed to the Complaints Officer either by:
 

• Email: info@rebuildrelief.com.au;

• In writing: PO BOX 3630, Helensvale Town Centre QLD 4212;

• By telephone: 1800 953 644; or

• To your Claims Handling Officer for escalation to the Complaints Officer.

Your expressed notice should specify the nature of the dissatisfaction, concerns or complaints, including all relevant details, as well as your desired outcome and how this may occur.

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Compliance​

The Complaints Officer will, on receipt of your expressed dissatisfaction, concerns or complaints:
 

a. Provide a written acknowledgment of your issues, concerns or complaints and indicate a timeframe in which Rebuild Relief will formally respond to your complaint.

b. Consider and investigate the circumstances of your dissatisfaction, concerns or complaints which may also involve communicating directly with you.

c.  Notify you in writing of our decision, including reasons for the decision and any potential remedies, within thirty (30) days from receipt of your dissatisfaction, concern or complaint.

d. If your dissatisfaction, concerns or complaints is not resolved within thirty (30) days, the Complaints Officer will inform you in writing of the reasons for the delay.

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Governing Law​

These terms and conditions are governed by the laws of your state in Australia.

By participating in the Referral Program, participants agree to these terms and conditions and acknowledge that decisions made by Rebuild Relief are final and binding, in accordance with consumer rights, under the Australian Consumer Law.
 

For any questions and notices, please contact us at:

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Claimsco Pty Ltd (ACN: 648 518 165; AFSL: 530925) (“ClaimsCo”) trading as Rebuild Relief

 

Postal Address: PO Box, 3630 Helensvale Town Centre, QLD 4212

 

Email: info@rebuildrelief.com.au

 

Phone: 1800 953 644